I have come across a strange and unqiue issue that happened 3 days ago. One of our users is getting a issue where they print a PDF and the color sections come out in greyscale. This is for both Reader X and Pro 9. I have checked all printer settings and can confirm that it is printing from color, and this was confirmed when I printed from other programs (Word, Internet broswers etc.). I checked all settings in Adobe and there are no greyscale options chosen, or seperate settings in the programs printer properties.
To summerise
- User can only print in B&W in Adobe Acrobat X and Adobe Acrobat Pro
- User can print in color in all other programs
- Confirmed that the printer settings are set to color by default
- Confirmed Adobe does not have greyscale checked
- Confirmed that the programs printer preferences are also set to color
I am yet to try a re-install of the programs or try a different profile (Need to see the user today but they are out and about) but when I do confirm this I will update this post. In the meantime, has anyone else has a similar issue? It's very strange that Adobe has suddenly started prining in grayscale only, and in both versions on Adobe.