We've got a commercial customer using InDesign CS2 and Distiller 7 that is having issues with the bottoms of their pages getting cut off when our RIPs (ECRM) delete the "white space" around their pages. In some cases (but not all), removing the white space also seems to be taking off the bottom two or three rows of pixels.
The PDFs look fine when they arrive, but once the RIPs get them, the bottom of the page gets cut off (sometimes).
I can actually see which pages are going to cut off by using the Acrobat crop command and telling it to "Remove White Margins."
They're the only customers we have (and we have dozens) that are having this problem. What can I do to help them fix it?
Here is the file as they've sent it. Standard white margin around the page and no oddball crop or art boxes.
When I check the "Remove White Margins" box, however, this is what happens (and it appears that's what our RIPs are doing, too, as the results from the RIPs mirror this.
It's difficult to see in the small preview here, but Acrobat is now cropping off the bottom of the image (not just white space). Question is, how do we stop Acrobat from identifying this text/image as white space and allowing it to be removed?