greetings, one of my co-workers is having an issue printing in the latest version of adobe acrobat reader,free version build number evades me but we downloaded it yesterday 3/12/15 so it's the most current. he can print most PDF files as long as they are able to be opened in the mac preview app but there are a few that simply cannot be opened with that app and must be opened with reader. any PDf file that he opens in adobe cannot be printed, even the ones that can be printed with the viewer app. the printer is a ricoh aficio 5502, his mac has all updates installed, the latest version of reader and the most current drivers for the printer. every other program is able to print to the printer fine as stated before any PDF that can be opened in preview app can be printed from that app perfectly.
steps i've taken to resolve the issue are as follows
i've deleted and reinstalled the reader app.
i've removed and installed the latest printer driver for the mac
i've installed all updates to the mac OS.
i've checked other programs to make sure they all print and they do.
i've sent the files he's printing to another machine (windows based, no other macs were available at the time to test it) and the file prints fine.
any and all help is greatly appreciated.
james