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Re: How to fix broken "Print to AdobePDF" ?

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HI Dov,

 

I'm not sure why you remain so incredulous.

This worked for LaurieAnn, twice.

Then, I was able to fix 4 PC's before I left work tonight.

 

Regardless, I will elaborate to try to help....

 

Prior to Christmas, we had no problems with the PDF printer on any of our PC's.

I first became aware of a problem in mid December when we replaced 2 PC's with WIN7 PC's.

The 2 new PC's came preloaded with WIN7.

After installing Acrobat XI Pro and upgrading to 11.0.10 I found that the 2 new PC's could not print to PDF.

When I looked into it further I found that none of my engineers with WIN7 and XI (11.0.10) could print to PDF.

Regrettably, I can't confirm when the problem began.

I was personally running XP with a older version of Acrobat Pro prior to mid-Dec (with no problems).

My Engineers hadn't complained because they found a work around (convert to PDF).

For me, the work around is not acceptable (caused hours of frustration and lost productivity).

I tried and failed on 2 occasions in December to find an online solution.

Today I found this thread and persevered, with no success, til I found LaurieAnn's solution.

When I tried LA's solution on my PC (including deleting the existing PDF printer) it worked immediately.

I didn't even have to reboot :-)

On the next PC I forgot to delete the PDF printer first and the patch did not work.

I deleted the PDF printer and reloaded the patch with instant success.

Then I followed up on 2 more PC's with instant success.

 

The miracle patch file name is: AcrobatUpd11010.msp

 

Trusting this helps you Dov.

It definitely helped me :-)


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