Hi
So we have this issue were at times adobe will not print certain documents. When a user tries to print they get a "Print driver host for 32bit applications has stopped working" error message. As this is hitting firm wide it is something we need to get resolved as it is sending our users crazy.
When this error occurs it only affects Acrobat. If the user tries to print from another application everything is working fine. If the user tries a different printer they have the same problem printing the PDF.
Our environment;
User end PC : Windows 7 SP1 64-bit
Server Host : Windows 2008 RC 64-bit
Server Drivers : HP Universal Print driver PCL 6 64-bit, 32-bit
Adobe Acrobat XI Standard 11.0.07 32-bit
So usually when this error occurs there is an event logged :
Log Name: Application
Source: Application Error
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Description:
Faulting application name: splwow64.exe, version: 6.1.7601.17777, time stamp: 0x4f35fbfe
Faulting module name: ntdll.dll, version: 6.1.7601.18229, time stamp: 0x51fb164a
Exception code: 0xc0000005
Fault offset: 0x0000000000053290
Faulting process id: 0x1b30
Faulting application start time: 0x01cf9d0a13e29eeb
Faulting application path: C:\WINDOWS\splwow64.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 6714d4a1-0ced-11e4-9c1a-f8b156c63da6
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-07-16T13:30:51.000000000Z" />
<EventRecordID>18639</EventRecordID>
<Channel>Application</Channel>
<Computer>APNYCDTDT6QFZ1.ApolloLP.com</Computer>
<Security />
</System>
<EventData>
<Data>splwow64.exe</Data>
<Data>6.1.7601.17777</Data>
<Data>4f35fbfe</Data>
<Data>ntdll.dll</Data>
<Data>6.1.7601.18229</Data>
<Data>51fb164a</Data>
<Data>c0000005</Data>
<Data>0000000000053290</Data>
<Data>1b30</Data>
<Data>01cf9d0a13e29eeb</Data>
<Data>C:\WINDOWS\splwow64.exe</Data>
<Data>C:\WINDOWS\SYSTEM32\ntdll.dll</Data>
<Data>6714d4a1-0ced-11e4-9c1a-f8b156c63da6</Data>
</EventData>
</Event>
Even if the Acrobat is closed, the print spooler is stopped, splwow64.exe is killed, the print spooler then started and Adobe is re-launched the PDF cannot be printed.
The walk around is to change the page size to custom at 100% and then it works, however is there a patch or a fix or something that our setup is missing that fixes this issue permanently?
Let me know if you need more info, any help would be greatly appreciated.