I have a Windows 7 64-bit laptop, and it works fine there.
I should also note that, despite not being able to fix the problem during my support call, the tech, Ahmed, was excellent. He knew what he was talking about, and quickly honed in on the problem. The Adobe Connect kept experiencing problems and when he had to abandon it, he did so with aplomb. Once he realized my level of experience (I started programming in machine code before moving to A86 assembler in the early 1980s), he was able to direct me to do things at a higher level which sped up our trial of multiple options before finally having to give up.
So, excellent customer service experience except for the problem is currently insoluble.
StephenB427 said:
"As for getting the Adobe PDF printer back you need to reinstall it under Add Printers (following detailed instructions from the 'net if you need to because I don't remember everything) and when you come to a list of PDF Converters I think it is the fifth one down which will work."
Stephen, I wasn't able to find the detailed instructions for adding back the PDF printer online, any clues about how to find it?
If anyone from Adobe is listening, please post a pointer to the answer in this thread once the problem is solved!
Thanks.