Good morning! We recently upgraded to 11.0.3. Windows 7 64-bit. We've had issues printing large color graphics from Reader 11.
For example, the PDF will have an intricate purple graphic with matching purple text blocks underneath. Print preview shows correctly, but when printed the graphic prints brown instead of purple. The purple text blocks print correctly. This seems to happen sporadically, but seems to be with complex graphics.
Documents from all other apps print OK and if we open this .pdf from Acrobat X Standard and export it to a .png file the colors print correctly.
The graphic files come from a myriad of sources and customers and we don't have control over the way the documents are originally saved or what apps are used to create the artwork.
Any idea why the graphics colors aren't printing and if there are settings we can adjust in Reader 11 so they will print correctly?
We've tried:
- Printing to several printers with different drivers and all yield the same results. (Toshiba eStudio 3530c with PCL6 and PS drivers, Epson Artisan 835, HP OfficeJet 8600, Samsung CLX-6200x)
- Adjusting the Overprint Preview settings under File -> Preferences and setting "Simulate Overprinting" under the Advanced button in the print preview window.
- Selecting "Print As Image" under the Advanced button in the print preview window.
- Adjusting the Document Color Options under File -> Preferences -> Accessibility.
Thanks in advance for any help!